This Privacy Policy applies to all users of the 99ab Game website and mobile application. By registering an account or continuing to use the platform, you acknowledge that you have read and understood how your personal information is handled. If you have any concerns, contact our support team before proceeding.
How 99ab Game Protects Your Data
Encrypted Storage
All personal and financial data is stored using industry-standard encryption. Your account details and transaction records are protected at rest and in transit.
No Data Selling
We do not sell, rent or trade your personal information to third parties for their own marketing. Your data is used only to run your account and improve your experience.
You Stay in Control
You can request access to your data, ask for corrections or request deletion of your account at any time by contacting the support team.
Secure Payments
Payment data processed through JazzCash, Easypaisa, Raast and bank transfers is handled by certified payment processors — 99ab Game does not store full card numbers.
Cookie Transparency
We use cookies to keep your session running and improve platform performance. No behavioural tracking cookies are shared with advertising networks.
Clear Retention Rules
We only keep your data for as long as it is needed. Once an account is closed and retention periods have passed, personal data is deleted or anonymised.
1. Overview
99ab Game operates an online gaming and sports betting platform accessible via the website at 99abgame.onl and through the dedicated mobile application. This Privacy Policy explains how we collect and handle personal information from users who register accounts, make deposits, place bets, use casino or fish game features and interact with the platform in any other capacity.
We take the privacy of our users seriously . Personal data is processed only for the purposes described in this policy. We aim to be clear and straightforward about how information flows within the platform — no confusing legal language, no surprises.
This policy applies to all visitors, registered members and former account holders. It covers data collected through the website, the 99ab Game app and any communications you have with our support team, including chat, email and in-app messaging.
2. Data We Collect
We collect different types of data depending on how you interact with the platform. Below is a clear breakdown of what we gather and why.
Registration & Account Data
- Full name, date of birth and gender (required for age verification).
- Email address and mobile number for account communication and login.
- Username and encrypted password.
- CNIC or passport number when identity verification is requested prior to withdrawal.
Transaction & Financial Data
- Deposit and withdrawal amounts and timestamps.
- Payment method identifiers — for example, the mobile number associated with your JazzCash or Easypaisa account, or bank account details for Raast and bank transfers.
- Transaction reference numbers and processing status.
- Bonus claims, wagering history and promotional activity linked to your account.
Gaming & Betting Activity
- Bets placed, game sessions, cricket and PSL markets accessed, live casino activity and fish game play.
- Win and loss records, session duration, wagering volumes and game preferences.
- Responsible gaming settings you have applied to your account, such as deposit limits or self-exclusion periods.
Technical & Device Data
- IP address, device type, operating system, browser version and screen resolution.
- App version in use, session start and end times, and pages or game sections visited.
- Cookies and similar tracking identifiers (see Section 5 for full cookie details).
Communications Data
- Messages sent to customer support via live chat or email, including any attachments or screenshots provided.
- Feedback, complaints and any account-related correspondence.
We collect only what is necessary. We do not ask for social media passwords, collect information from your contacts list or access your device camera or microphone through the 99ab Game app.
3. How We Use Your Data
Every piece of data we collect serves a clear purpose. Here is how your information is used across the platform:
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, mobile number, date of birth |
| Identity & age verification | CNIC/passport, date of birth, account details |
| Processing deposits & withdrawals in PKR | Payment method details, transaction records |
| Delivering bonuses & promotions | Wagering history, deposit activity, account tier |
| Fraud prevention & security | IP address, device data, transaction patterns |
| Customer support | Account info, communications, transaction records |
| Responsible gaming tools | Session data, deposit limits, self-exclusion settings |
| Platform improvements | Anonymised usage and performance data |
We do not use your personal data for automated decision-making that produces significant legal effects without human review. If a withdrawal is flagged for manual review, a member of our team will handle the assessment.
4. Data Sharing
99ab Game does not sell your personal data to third parties. We share data only in the following specific and limited circumstances:
- Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast, bank partners and card processors solely for the purpose of completing and verifying your deposits and withdrawals in PKR.
- Identity Verification Services: Where required, identity documents may be reviewed by a third-party KYC (Know Your Customer) provider to confirm your age and identity before large withdrawals are processed.
- Fraud & Security Providers: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and its users from abuse.
- Technology & Infrastructure Partners: Cloud hosting and platform infrastructure providers may process data as part of running the service. These providers are contractually bound to handle data securely and are not permitted to use it for their own purposes.
- Legal Requirements: We may disclose information where required to do so by applicable law or in response to a valid legal request. In such cases we will disclose only the minimum data necessary.
Any third party that receives your data is bound by strict confidentiality and data processing obligations. We do not permit partners to use your information for their own marketing or profiling activities.
5. Cookies & Tracking
The 99ab Game website and app use cookies and similar technologies to provide a functional, secure and consistent experience. Here is what we use and why:
- Essential Cookies: These keep you logged in during your session, remember your language preference and ensure the platform functions correctly. Without these, the site cannot operate properly.
- Performance Cookies: Used to measure how different parts of the platform are used — for example, which game sections are most popular or where users encounter errors. This data is aggregated and anonymised.
- Security Cookies: Help detect and prevent fraud by identifying unusual login patterns or suspicious activity across sessions.
We do not use third-party advertising cookies or share cookie data with social media platforms or ad networks. If you disable essential cookies through your browser settings, some features of the platform — including login — may not work correctly.
On your first visit you will see a cookie notice. Continuing to use the platform after seeing this notice constitutes your acceptance of essential cookies as described above.
6. Data Storage & Security
Keeping your data safe is a core responsibility we take seriously. 99ab Game applies the following technical and organisational measures to protect your information:
- All data is transmitted over encrypted HTTPS connections. Sensitive data is encrypted at rest using AES-256 or equivalent standards.
- Passwords are never stored in plain text. They are hashed using a secure algorithm before storage.
- Access to personal data is restricted to staff members who need it to perform their role. All internal access is logged and audited.
- Payment details such as JazzCash mobile numbers and bank account references are tokenised wherever possible to minimise the exposure of raw financial data.
- Our servers are hosted in secure data centres with physical access controls, redundant power and regular security audits.
- We conduct periodic internal security reviews and act promptly on identified vulnerabilities.
In the unlikely event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain the incident and prevent further exposure.
7. Retention Periods
We keep your data for as long as it is needed to provide the service, meet legal obligations and resolve any disputes that may arise. Below are the general retention guidelines we follow:
- Active Account Data: Retained for the full duration of your account being open and active on the platform.
- Transaction Records: Financial transaction logs including PKR deposits, withdrawals and bonus activity are retained for a minimum of five years to comply with financial record-keeping obligations.
- Identity Documents: CNIC or passport copies submitted for verification are retained for as long as legally required and then securely deleted.
- Support Communications: Customer support conversations are retained for up to two years to help resolve follow-up queries and quality assurance reviews.
- Closed Accounts: After an account is closed, personal data is retained for the legally required period and then deleted or anonymised. Anonymised aggregate data (with no identifying information) may be retained indefinitely for statistical purposes.
8. Your Rights
As a user of 99ab Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered email address and a description of your request.
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Ask us to correct inaccurate or incomplete information on your account.
Right to Deletion
Request deletion of your personal data, subject to any legal retention obligations we must fulfil.
Right to Portability
Receive your account data in a structured, machine-readable format where technically feasible.
Right to Restriction
Ask us to restrict processing of your data while a correction or objection request is being reviewed.
Right to Object
Object to data processing activities that you feel are not justified or proportionate to the purpose.
We aim to respond to all data rights requests within 30 days. In cases where a request is complex or involves a large volume of data, we will inform you of an expected timeline.
9. Minors
The 99ab Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or shared personal information with us, please contact support immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.
Age verification is a mandatory step in the account and withdrawal process. Any account found to belong to a person under 18 will be closed and any deposited funds returned to the originating payment method after investigation.
If you are a parent or guardian, please use device parental controls and keep your 99ab Game login credentials private to prevent underage access to the platform.
10. Payment Data
All deposits and withdrawals on 99ab Game are processed in PKR. We work with trusted payment providers that operate in Pakistan, including JazzCash, Easypaisa, Raast, bank transfer networks and card processors. Here is how payment data is handled:
- When you make a deposit via JazzCash or Easypaisa, the transaction is processed directly through the respective payment provider's secure gateway. 99ab Game receives confirmation of the transaction but does not store your full mobile wallet PIN or account password.
- Bank account numbers provided for Raast or standard bank transfer withdrawals are stored in encrypted form and used solely for processing your withdrawal request.
- Card transactions are processed by our payment partner's PCI-compliant infrastructure. 99ab Game does not store full card numbers on our own servers.
- Transaction history — amounts, dates, methods and reference numbers — is retained as part of your account record for the periods described in Section 7.
If you believe an unauthorised transaction has been processed on your 99ab Game account, contact support immediately. We will place a temporary hold on your account and investigate the matter as a priority.
11. Policy Changes
99ab Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we process or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For material changes — such as a new category of data being collected, a new type of third-party sharing or a significant change to your rights — we will notify active users through the platform's notification system or by email where a valid address is on file.
We encourage you to review this policy periodically. Continued use of 99ab Game after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.
12. Contact
If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a data concern, please reach out to the 99ab Game support team. We are available 24 hours a day, seven days a week.
Privacy & Data Queries
For data access requests, corrections, deletion requests or any privacy-related questions, contact us and our team will respond within 2 business days.
[email protected]